Obligations d'information

A INFORMATION OBLIGATIONS WITH DISTANCE SELLING CONTRACTS

1. INFORMATION ABOUT THE ESSENTIAL PROPERTIES OF THE GOODS

You can obtain the essential properties of the goods offered by us from the product presentations on the product overview pages as well as the information and presentations on specific detailed product pages. If you have placed goods in the virtual shopping basket you will receive an overview of the goods and the properties until your order is sent.

2. INFORMATION ABOUT THE IDENTITY OF THE COMPANY AND CONTACT DETAILS (INCL. TELEPHONE NUMBER)

Triple A Marketing GmbH
Am Lenkwerk 3
33609 Bielefeld
Germany

VAT ID No.: GB 290465686
Commercial Register number:  HRB no. 42816
Registration court: District court Bielefeld

E-mail address: info@satisfyer.com

3. INFORMATION REGARDING THE TOTAL PRICE AND PRICE CALCULATION AS WELL AS SHIPPING COSTS

You can find out all the relevant information regarding the total price and the price calculation during the order process after placing the goods in the shopping basket. In order to do this, please click on the symbol with the designation "shopping basket".

4. INFORMATION REGARDING COSTS FOR THE USE OF THE REMOTE COMMUNICTION MEANS USED FOR THE CONCLUSION OF THE CONTRACT

You will incur no additional costs for the use of our online offering and the placement of an order, other than the normal costs associated with your internet access.

5. INFORMATION REGARDING THE PAYMENT, DELIVERY AND SERVICE CONDITIONS, DATE FOR PROVISION OF THE SERVICE AND COMPLAINTS PROCEDURE

5.1. Terms of payment

The terms of payment are set out in clause 5 of the General Business Terms (which you can find at https://www.satisfyer.com/be/fr/custom/index/sCustom/4).

5.2. Terms of delivery and service

The terms of delivery and service are set out in clauses 3 and 4 of the General Business Terms.

5.3. Date for provision of the service

The following date for provision of the service applies to our online shop. The delivery will be carried out no later than within 30 days after conclusion of the contract and payment by PayPal or credit card (VISA, MasterCard, American Express).

5.4. 365 days money-back promise

All customers also enjoy an additional 365-day money-back promise on all unused items after expiry of the two-week statutory right of cancellation. For hygienic reasons, unsealing a sealed article is deemed equivalent to using it.

THE FOLLOWING CONDITIONS WILL APPLY IN THIS RESPECT:

Triple A Marketing GmbH constantly strives to exceed the demands of its customers. Therefore, all customers enjoy a 365-day money-back promise on all unused items in addition to the statutory 14-day right of cancellation. For hygienic reasons, unsealing a sealed article is deemed equivalent to using it.
You can therefore revoke your contractual declaration in accordance with the statutory provisions on the right of cancellation – see cancellation policy – within 14 days and, thereafter, for 365 days, without needing to provide a reason, in text form (e.g., by letter, fax, email) or by returning the item and invoking our money-back promise. Our additional 365-day period begins once the 14-day statutory cancellation period has expired. In order to meet the 365-day deadline as part of our money-back promise, it is sufficient to send your cancellation, or the item itself, within this time.

Please note that if you make use of our "money-back promise", you yourself will have to bear the postage costs for the return shipment to us. We unfortunately have to completely exclude already used products for our 365-day money-back promise, whereby unsealing a sealed item shall be deemed equivalent to using it, for hygienic reasons.

Please therefore send the goods within the scope of our money-back promise at your own costs INCLUDING A COPY OF THE INVOICE, YOUR BANK DETAILS (so that we can quickly and immediately arrange for the credit of the purchase price) and the reference to credit note to:

If you have any further questions please contact support@satisfyer.com.

6. INFORMATION REGARDING THE EXISTENCE OF A STATUTORY RIGHT TO LIABILITY FOR DEFECTS FOR THE GOODS

The statutory warranty provisions apply as set out in clause 8 of the General Business Terms.

7. INFORMATION REGARDING THE EXISTENCE AND THE CONDITIONS OF GUARANTEES

In addition to your legal rights (which are not affected by this guarantee), we offer you a guarantee for a total of 15 years on the following conditions.

The guarantee period is 15 years and will begin from the date on which the products are delivered. Condoms, lubricants, massage oil, aphrodisiacs and CDs are not included within this guarantee.

If you wish to exercise your right under the guarantee in relation to any faulty goods, you must return those goods to us, using the method below.

You are required to pay all the shipping costs of the return but should we then determine that the guarantee is applicable, we will send you a replacement and refund you the shipping costs (provided those are reasonable).

Please send the goods with reference to the guarantee to:
Triple A Marketing GmbH
Complaints department 
Lohweg 5
30559 Hannover / GERMANY

You must enclose a copy of the original invoice with the complaint. Without the original invoice we may have to refuse any complaint as we can only calculate the guarantee period based on this proof.

The requirement to enclose the invoice does not of course apply to the right to change your mind.

The guarantee provided is that the products supplied conform to the descriptions as set out on our website. The guarantee does not cover wear and tear, the full consumption of the goods or defects caused by your misuse of the product, your failure to comply with any usage or installation instructions, improper handling and/or to behaviour not under our control.

If the replacement of the same model is no longer possible we are at liberty to supply you with a corresponding successor model in this case.

In addition, we reserve the right to first of all inspect the products sent by you before fulfilling any guarantee. Any replacement product we provide will be guaranteed for the remainder of the 10 year period applicable for the original product.

8. INFORMATION REGARDING THE EXISTENCE; THE CONDITIONS; THE DEADLINES AND THE PROCEDURE FOR EXERCISING YOUR RIGHT TO CHANGE YOUR MIND FOR DISTANCE SELLING CONTRACTS

You are entitled to change your mind if you are a consumer. Consumers within the meaning of the law and these Terms are natural persons, with whom we enter into business relationships whose primary purpose for entering such business relationship is not due to a commercial or self-employed professional activity. Information about the right to change your mind is set out in our Terms

9. INFORMATION REGARDING RESTRICTIONS TO DELIVERY AND MEANS OF PAYMENT

9.1. The following restrictions to delivery shall apply to the offer of goods:

The delivery territory is Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Canada, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, the USA and the United Kingdom.
The delivery is only carried out in normal household quantities. Products which are marked as "action product", are in the majority of the cases limited to 1 pc. per order. Reference will be made to this circumstance within the scope of the article description.

9.2. The following payment means are available:

• PayPal
• VISA
• MasterCard
• American Express

B INFORMATION OBLIGATIONS WITH CONTRACTS IN THE ELECTRONIC BUSINESS TRANSACTIONS

1. INFORMATION REGARDING THE CONCLUSION OF A CONTRACT

The contract between the seller and the buyer shall be concluded according to Clause 2 of the General Business Terms (German abbreviation: AGBs) of the seller (see above).

2. INFORMATION REGARDING THE RESERVATION OF NON-DELIVERY WITH THE NON-AVAILABILITY OF GOODS

According to Clause 3 of the General Business Terms of the seller the seller reserves the right not to provide the promised service and thus the delivery of the goods in the event of their non-availability (see above).

3. INFORMATION REGARDING THE TECHNICAL STEPS, WHICH LEAD TO A CONCLUSION OF CONTRACT WITH AN ORDER VIA THE ONLINE SHOP

The conclusion is carried out by offer and acceptance.

3.1. Offer of the customer

If the customer has found a product in the seller’s offer of goods that corresponds with his wishes, he can place the product in the shopping basket. If the customer would like to view the shopping basket then he and do this at all times by clicking the button "shopping basket". He can remove products, which the customer does not want or no longer want to order from the shopping basket at all times by pressing the waste basket button or increasing or reducing the requested number of goods to be ordered in the shopping basket by entering a new number via the keyboard.

After all requested goods have been placed in the shopping basket the customer must enter his data that are necessary for the goods order or login into an already existing customer account. The seller has correspondingly marked the input fields, in which the customer has to enter his mandatory details for a proper processing of the order.

After the customer has provided all details all information relating to the order that is to be carried out will be presented on the final order page. Depending on the selected payment method supplementary information will be requested there still. If all details are complete and correct the customer will finish the order by clicking on the "purchase" button.

3.2. Acceptance by the seller

The acceptance of the customer’s offer will be carried by the seller according to Clause 2.1 of the General Business Terms of the seller (see above).

4. INFORMATION REGARDING STORAGE OF THE CONTRACTUAL TEXT AND ACCESS POSSIBILITY OF THE CUSTOMER WITH SALES VIA THE ONLINE SHOP

The contractual text will be stored in the seller’s shop system. The General Business Terms can always be viewed by the customer on this website. The data of the individual order as well as the General Business Terms will be sent to the customer automatically by e-mail. After the customer has completed the order the data will no longer be accessible via the Internet.

5. INFORMATION REGARDING TECHNICAL MEANS FOR RECOGNISING AND CORRECTING INPUT ERRORS WITH SALES VIA THE ONLINE SHOP

The customer can correct his details at all times. This applies both to the number of ordered goods as well as to the selected goods themselves. For this purpose the customer can change his details by using the mouse or the keyboard and hereby both remove goods from the shopping basket as well as increase or reduce the number of the individual goods to be ordered. Moreover, all details regarding the order will be presented once against before it is completed and the customer is given the possibility to make a correction.

6. INFORMATION REGARDING THE LANGUAGES AVAILABLE FOR THE CONCLUSION OF THE CONTRACT

The following languages are available for the conclusion of contracts: English