Online Sales Terms
A INFORMATION OBLIGATIONS WITH DISTANCE SELLING CONTRACTS
1. INFORMATION ABOUT THE ESSENTIAL PROPERTIES OF THE GOODS
You can obtain the essential properties of the goods offered by us from the product presentations on the product overview pages as well as the information and presentations on specific detailed product pages. If you have placed goods in the virtual shopping basket you will receive an overview of the goods and the properties until your order is sent.
2. INFORMATION ABOUT THE IDENTITY OF THE COMPANY AND CONTACT DETAILS (INCL. TELEPHONE NUMBER)
Triple A Marketing GmbH
Am Lenkwerk 3
33609 Bielefeld
Germany
VAT ID No.: GB 290465686
Commercial Register number: HRB no. 42816
Registration court: District court Bielefeld
Managing Director: Sven Pelka
E-mail address: info@satisfyer.com
Tel.: +49 (521) 1639 5972
3. INFORMATION REGARDING THE TOTAL PRICE AND PRICE CALCULATION AS WELL AS SHIPPING COSTS
You can find out all the relevant information regarding the total price and the price calculation during the order process after placing the goods in the shopping basket. In order to do this, please click on the symbol with the designation "shopping basket".
4. INFORMATION REGARDING COSTS FOR THE USE OF THE REMOTE COMMUNICTION MEANS USED FOR THE CONCLUSION OF THE CONTRACT
You will incur no additional costs for the use of our online offering and the placement of an order, other than the normal costs associated with your internet access.
5. INFORMATION REGARDING THE PAYMENT, DELIVERY AND SERVICE CONDITIONS, DATE FOR PROVISION OF THE SERVICE AND COMPLAINTS PROCEDURE
5.1. Terms of payment
The terms of payment are set out in clause 5 of the General Business Terms (which you can find at https://www.satisfyer.com/uk/general-business-terms).
5.2. Terms of delivery and service
The terms of delivery and service are set out in clauses 3 and 4 of the General Business Terms.
5.3. Date for provision of the service
The following date for provision of the service applies to our online shop. The delivery will be carried out no later than within 30 days after conclusion of the contract and payment by PayPal or credit card (VISA, MasterCard, American Express).
5.4. 365 days money-back promise
All customers also enjoy an additional 365-day money-back promise on all unused items after expiry of the two-week statutory right of cancellation. For hygienic reasons, unsealing a sealed article is deemed equivalent to using it.
THE FOLLOWING CONDITIONS WILL APPLY IN THIS RESPECT:
Triple A Marketing GmbH constantly strives to exceed the demands of its customers. Therefore, all customers enjoy a 365-day money-back promise on all unused items in addition to the statutory 14-day right of cancellation. For hygienic reasons, unsealing a sealed article is deemed equivalent to using it.
You can therefore revoke your contractual declaration in accordance with the statutory provisions on the right of cancellation – see cancellation policy – within 14 days and, thereafter, for 365 days, without needing to provide a reason, in text form (e.g., by letter, fax, email) or by returning the item and invoking our money-back promise. Our additional 365-day period begins once the 14-day statutory cancellation period has expired. In order to meet the 365-day deadline as part of our money-back promise, it is sufficient to send your cancellation, or the item itself, within this time.
Please note that if you make use of our "money-back promise", you yourself will have to bear the postage costs for the return shipment to us. We unfortunately have to completely exclude already used products for our 365-day money-back promise, whereby unsealing a sealed item shall be deemed equivalent to using it, for hygienic reasons.
Please therefore send the goods within the scope of our money-back promise at your own costs INCLUDING A COPY OF THE INVOICE, YOUR BANK DETAILS (so that we can quickly and immediately arrange for the credit of the purchase price) and the reference to credit note to:
If you have any further questions please contact support@satisfyer.com.
6. INFORMATION REGARDING THE EXISTENCE OF A STATUTORY RIGHT TO LIABILITY FOR DEFECTS FOR THE GOODS
The statutory warranty provisions apply as set out in clause 8 of the General Business Terms.
7. INFORMATION REGARDING THE EXISTENCE AND THE CONDITIONS OF GUARANTEES
Notwithstanding our statutory liability, particularly under the Consumer Protection Act 1987, Triple A Import GmbH Am Lenkwerk 3, 33609 Bielefeld, Germany (hereinafter "we" or “us”) hereby grants a guarantee on the products sold by us in accordance with the following consumer guarantee terms and conditions.
Your statutory rights and remedies in relation to the products, specifically arising from the Consumer Rights Act 2015, remain unaffected.
1. Personal Scope
The present guarantee refers to products sold by us to consumers (hereinafter also “guarantee holders”) via our online shop or by third parties in retail trade.
2. Guarantee Period, Subject of the Guarantee
The guarantee is valid for a period of 15 years and takes effect at the time of expiration of the statutory limitation period for breaches of contract in the respective state in which the buyer has his residence. The guarantee refers to products of the “Satisfyer” brand (hereinafter referred to as "products"), which have been purchased from us against payment, but not to replacement products, which have been made available to the guarantee holder as replacement equipment in fulfilment of our obligations under our statutory liability for defects or under this guarantee.
3. Guarantee Case
Unless otherwise stated in these terms and conditions, we guarantee to the guarantee holders that the products sold by us will not have any
material or manufacturing defects in accordance with the state of the art in science and technology at the time of manufacture and any malfunctions based thereon during the guarantee period pursuant to clause 2.
The following products are not subject to this guarantee:
· condoms,
· lubricants,
· massage oils,
· care and cleaning products (such as disinfectants, powder, etc.),
· aphrodisiacs,
· promotional items,
· satisfyer One Night Stand,
· if applicable, rechargeable batteries included in the scope of delivery,
The guarantee does not cover damage and/or malfunction of the products caused by
· improper and/or inappropriate use and care of the products, including further use after the occurrence of the guarantee case
· the use of accessories other than original accessories
· use of force and other environmental influences
· repairs or attempted repairs or modifications by persons who have not been commissioned by us within the scope of fulfilling our obligations under a contract, our statutory liability for defects or the guarantee
· external changes due to wear and tear or damage caused by accidents
4. Scope of the Guarantee
In the event of a guarantee case, we will, at our discretion, replace the product or, if you purchased the product through the website www.satisfyer.com, refund the purchase price. Further claims, in particular for compensation for benefits of use (interest) or damage that did not occur to the product itself, are not covered by the guarantee.
In the event of a replacement, we will deliver the replacement product at our expense and risk to the delivery address provided by the guarantee holder. The replaced product becomes our property upon delivery of the replacement product.
5. Conditions of the Guarantee
A case under the guarantee may only be brought forward under the following conditions:
· presentation of the original proof of purchase
· the product is used and maintained in accordance with its intended purpose and in an orderly manner, in particular exclusively for the intended purposes according to the manufacturer's operating instructions and in compliance with the applicable safety precautions.
· the product will be sent properly packaged in accordance with the provisions of Section 6 in order to check the warranty case and, if necessary, to provide the services under the warranty promise.
The guarantee holder reserves the right to prove that the events described in the previous sentence are not causally related to the occurrence of a guarantee case.
6. Notification Requirement and Processing of the Guarantee Case
The guarantee holder must notify a guarantee case in text form (e.g. by letter, fax or e-mail) within one month after the guarantee holder has or should have acquired knowledge of the guarantee case.
We are entitled to commission third parties to examine the guarantee case and, if necessary, to provide the services under the guarantee. In this case, these are considered to be our vicarious agents. A claim to an examination of the guarantee case or provision of the services by a specific service shop may not be made.
The guarantee holder shall send the product with all accessories to us or to a service shop named by us at his/her own expense and risk for the purpose of checking the guarantee case and, if applicable, rendering the services under the guarantee. In order to avoid damage during transport, we recommend that the product be sent in its original packaging and with all packaging components if possible. If necessary, use a protective external packaging. If you no longer have the original packaging, you should use suitable packaging to ensure adequate protection against damage during transport. Please note that failure to comply with these modalities will lead to losing any claims under the guarantee.
In case of returning the product, you will have to bear the costs of the return.
If, when the product is sent in, the conditions for a claim under the guarantee conditions according to point 5 are not met, the guarantee holder shall bear the costs incurred by the examination of the product sent in, insofar as the absence of a guarantee case was clearly and apparently recognizable to the guarantee holder.
In guarantee cases, the product must be sent to the following address together with the original proof of purchase
B+S GmbH Logistik und Dienstleistungen, Terminal 2 Retourenannahme, Triple A Sales GmbH, Fuggerstraße 17, D-33689 Bielefeld, Germany
7. Territorial Scope
The guarantee is only valid within Germany, Austria, Italy, France, Spain and the United Kingdom.
8. INFORMATION REGARDING THE EXISTENCE; THE CONDITIONS; THE DEADLINES AND THE PROCEDURE FOR EXERCISING YOUR RIGHT TO CHANGE YOUR MIND FOR DISTANCE SELLING CONTRACTS
You are entitled to change your mind if you are a consumer. Consumers within the meaning of the law and these Terms are natural persons, with whom we enter into business relationships whose primary purpose for entering such business relationship is not due to a commercial or self-employed professional activity. Information about the right to change your mind is set out in our Terms
9. INFORMATION REGARDING RESTRICTIONS TO DELIVERY AND MEANS OF PAYMENT
9.1. The following restrictions to delivery shall apply to the offer of goods:
The delivery territory is Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Canada, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary, the USA and the United Kingdom.
The delivery is only carried out in normal household quantities. Products which are marked as "action product", are in the majority of the cases limited to 1 pc. per order. Reference will be made to this circumstance within the scope of the article description.
9.2. The following payment means are available:
- PayPal
- VISA
- MasterCard
- American Express
B INFORMATION OBLIGATIONS WITH CONTRACTS IN THE ELECTRONIC BUSINESS TRANSACTIONS
1. INFORMATION REGARDING THE CONCLUSION OF A CONTRACT
The contract between the seller and the buyer shall be concluded according to Clause 2 of the General Business Terms (German abbreviation: AGBs) of the seller (see above).
2. INFORMATION REGARDING THE RESERVATION OF NON-DELIVERY WITH THE NON-AVAILABILITY OF GOODS
According to Clause 3 of the General Business Terms of the seller the seller reserves the right not to provide the promised service and thus the delivery of the goods in the event of their non-availability (see above).
3. INFORMATION REGARDING THE TECHNICAL STEPS, WHICH LEAD TO A CONCLUSION OF CONTRACT WITH AN ORDER VIA THE ONLINE SHOP
The conclusion is carried out by offer and acceptance.
3.1. Offer of the customer
If the customer has found a product in the seller’s offer of goods that corresponds with his wishes, he can place the product in the shopping basket. If the customer would like to view the shopping basket then he and do this at all times by clicking the button "shopping basket". He can remove products, which the customer does not want or no longer want to order from the shopping basket at all times by pressing the waste basket button or increasing or reducing the requested number of goods to be ordered in the shopping basket by entering a new number via the keyboard.
After all requested goods have been placed in the shopping basket the customer must enter his data that are necessary for the goods order or login into an already existing customer account. The seller has correspondingly marked the input fields, in which the customer has to enter his mandatory details for a proper processing of the order.
After the customer has provided all details all information relating to the order that is to be carried out will be presented on the final order page. Depending on the selected payment method supplementary information will be requested there still. If all details are complete and correct the customer will finish the order by clicking on the "purchase" button.
3.2. Acceptance by the seller
The acceptance of the customer’s offer will be carried by the seller according to Clause 2.1 of the General Business Terms of the seller (see above).
4. INFORMATION REGARDING STORAGE OF THE CONTRACTUAL TEXT AND ACCESS POSSIBILITY OF THE CUSTOMER WITH SALES VIA THE ONLINE SHOP
The contractual text will be stored in the seller’s shop system. The General Business Terms can always be viewed by the customer on this website. The data of the individual order as well as the General Business Terms will be sent to the customer automatically by e-mail. After the customer has completed the order the data will no longer be accessible via the Internet.
5. INFORMATION REGARDING TECHNICAL MEANS FOR RECOGNISING AND CORRECTING INPUT ERRORS WITH SALES VIA THE ONLINE SHOP
The customer can correct his details at all times. This applies both to the number of ordered goods as well as to the selected goods themselves. For this purpose the customer can change his details by using the mouse or the keyboard and hereby both remove goods from the shopping basket as well as increase or reduce the number of the individual goods to be ordered. Moreover, all details regarding the order will be presented once against before it is completed and the customer is given the possibility to make a correction.
6. INFORMATION REGARDING THE LANGUAGES AVAILABLE FOR THE CONCLUSION OF THE CONTRACT
The following languages are available for the conclusion of contracts: English